MobiCards Refund and Returns Policy
We strive to provide the best quality products and services to our customers. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to request a refund or return. Refunds will be issued in the original form of payment and may take up to 7 business days to process.
1. Introduction
- This Refund and Returns Policy applies to purchases made through MobiCards, including digital business cards and online shop services. We are committed to ensuring your satisfaction with our services and products.
2. Returns
- Eligibility Criteria: Returns are generally not applicable for digital products and services. However, if you experience issues with our service, please contact us for assistance.
- Return Period: Any concerns or requests for returns should be reported within 14 days of purchase.
- Return Process: To request a return, contact our support team at [email protected] with your order details and a description of the issue.
- Condition of Items: Since our products are digital, the return condition is not applicable. Please provide detailed information about any issues you encounter.
3. Refunds
- Refund Eligibility: Refunds are issued for defective services or errors on our part, such as incorrect service activation or technical issues preventing access to purchased services.
- Refund Process: To request a refund, contact us at [email protected] with your order details and reason for the refund request. We will review your request and respond within 7 business days.
- Refund Methods: Refunds will be issued to the original payment method used during the purchase.
- Refund Timeframe: Refunds are processed within 10 business days once the request is approved.
4. Non-Returnable Items
- Digital products and services, including digital business cards and online shop features, are generally non-returnable unless there is a defect or error attributable to MobiCards.
5. Shipping Costs
- Responsibility for Return Shipping: Not applicable for digital products.
- Original Shipping Charges: Not applicable for digital products.
6. Damaged or Defective Items
- If you experience any issues with our services or receive a defective product, please contact us immediately at [email protected]. Provide your order details and a description of the issue. We will work to resolve the problem promptly.
7. Exchanges
- Eligibility for Exchanges: Exchanges are not applicable for digital products and services. However, if there is an issue with your purchase, we will work with you to correct it.
- Exchange Process: Contact our support team at [email protected] with your order details and a description of the issue.
8. Contact Information
- For any questions or concerns regarding this Refund and Returns Policy, please contact us at [email protected].
- For payment-related inquiries, please reach out to our payment partner Razorpay at [email protected].
This policy is designed to provide clarity and transparency regarding returns and refunds for MobiCards’ digital products and services. If you have any specific needs or encounter any issues, please don’t hesitate to reach out to our support team.
